Terms & Condition
Privacy Policy for GROSLY
Last Updated: May 11, 2026
This Privacy Policy describes how GROSLY collects, uses, stores, and protects your information when you use our mobile application, website, and services. By using GROSLY, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with capitalized first letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.
Definitions
For the purposes of this Privacy Policy:
Application refers to GROSLY, the grocery delivery mobile application and related services.
Company, We, Us, or Our refers to GROSLY.
Country refers to India.
Device means any device capable of accessing the Service such as a smartphone, tablet, or computer.
Personal Data means any information that relates to an identified or identifiable individual.
Service refers to the GROSLY application, website, and delivery services.
Service Provider means third-party companies or individuals who help us provide or improve the Service.
Usage Data refers to information collected automatically from the Service.
You mean the individual accessing or using the Service.
Information We Collect
Personal Information
While using GROSLY, we may collect certain personally identifiable information including but not limited to:
Full Name
Email Address
Phone Number
Delivery Address
City, State, and Postal Code
Payment Information
Order History
Usage Data
We may automatically collect information such as:
IP address
Mobile device type
Browser type
App usage details
Device identifiers
Operating system information
Date and time of access
Location Information
With your permission, GROSLY may collect real-time location information to:
Enable accurate deliveries
Improve delivery tracking
Provide location-based services
You may disable location access anytime through your device settings.
Media & Camera Access
With your permission, we may access:
Camera
Photos and media files
This may be required for profile pictures, delivery verification, or customer support purposes.
How We Use Your Information
We use your information for the following purposes:
To provide and maintain our services
To process and deliver orders
To manage your account
To communicate order updates and notifications
To improve app performance and user experience
To provide customer support
To send promotional offers and updates
To prevent fraud and maintain security
To comply with legal obligations
Sharing of Information
We may share your information in the following situations:
With Delivery Partners & Vendors
To fulfill and deliver your grocery orders efficiently.
With Service Providers
To support payment processing, analytics, customer support, and technical operations.
For Legal Requirements
If required by law or government authorities.
Business Transfers
In connection with mergers, acquisitions, or sale of business assets.
We do not sell your personal information to third parties.
Cookies & Tracking Technologies
GROSLY may use cookies and similar technologies to:
Remember user preferences
Improve app functionality
Analyze usage patterns
Enhance user experience
You may disable cookies through your browser settings, though some features may not function properly.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no electronic transmission or storage method is completely secure.
Data Retention
We retain your personal information only as long as necessary for:
Providing services
Legal compliance
Resolving disputes
Enforcing agreements
Your Rights
You may have the right to:
Access your personal data
Correct inaccurate information
Delete your account and data
Withdraw permissions
Opt out of promotional communications
You may contact us for any privacy-related requests.
Children’s Privacy
GROSLY services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices or content.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted within the application or website with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy, you may contact us:
GROSLY Support Team
Email: support@grosly.in
Website: www.grosly.in
Thank you for trusting GROSLY — your reliable grocery delivery partner.
