Refund Policy
Refund & Return Policy for GROSLY
Last Updated: May 11, 2026
At GROSLY, customer satisfaction is our top priority. We are committed to delivering fresh groceries, fruits, vegetables, dairy products, snacks, beverages, and household essentials with the best quality and service.
If something does not meet your expectations, we are here to help.
🛒 1. Items Eligible for Refund or Replacement
You may request a refund or replacement in the following situations:
Wrong item delivered
Damaged or defective product
Missing items in your order
Expired products received
Poor quality or spoiled items delivered
All refund or replacement requests are subject to verification by the GROSLY support team.
⏰ 2. Time Limit to Raise a Request
Please report any issue within 24 hours of order delivery through the GROSLY app, website, or customer support.
Requests raised after 24 hours may not qualify for refund or replacement.
📦 3. Non-Returnable Items
For hygiene and safety reasons, the following items are generally non-returnable:
Fresh fruits and vegetables
Dairy products
Frozen food items
Opened or partially used packaged products
However, refunds or replacements may still be provided if these products are delivered in damaged, spoiled, expired, or poor condition.
💳 4. Refund Method
Approved refunds will be processed through:
Original payment method (for prepaid orders), or
GROSLY Wallet credit (for Cash on Delivery orders)
Refunds are generally processed within 5–7 business days after approval.
Actual processing time may vary depending on your bank or payment provider.
❌ 5. Order Cancellation
You may cancel your order before it has been dispatched from the store or warehouse.
Once the order is packed or out for delivery, cancellation may no longer be possible.
📸 6. Proof Required
To process your request smoothly, GROSLY may require:
Clear photos
Videos of damaged or incorrect items
Images of expiry dates or packaging issues
Failure to provide sufficient proof may delay or affect approval of the request.
📞 7. How to Request a Refund
To request a refund or replacement:
Open the GROSLY app or website
Go to My Orders
Select the relevant order
Click on Report an Issue or Request Refund
Upload photos or supporting proof (if required)
Submit your request
Our support team will review and process your request as quickly as possible.
📧 8. Customer Support
For assistance regarding refunds, replacements, or cancellations, contact us:
GROSLY Support Team
📧 support@grosly.in
🌐 www.grosly.in
⚖️ 9. Policy Updates
GROSLY reserves the right to modify, update, or change this Refund & Return Policy at any time without prior notice.
Any updates will be posted on our app and website. Continued use of our services after changes indicates your acceptance of the updated policy.
Thank you for shopping with GROSLY.
